Airport Transfers
FAQ »
The Booking – what happens – how does it work
Once your request has been received, we will confirm the booking by email with a Booking Reference. Each evening before travel the mobile telephone you supply will receive an SMS text giving the driver’s name and contact number and pick up time.
On arrival at Geneva airport
Come through arrivals on the Swiss side and our driver will be waiting in the arrival hall with the lead passenger name on a signboard. Drivers are given as much information as possible to take you to your accommodation, however please ensure you bring with you contact details for your chalet, apartment or hotel.
Departing the Resort
Once again on the evening before travel an SMS is sent to the mobile telephone number supplied to confirm time of pickup with driver’s name and contact number. Pickups are scheduled approximately three hours before flight times, however on very busy days with poor weather conditions we may leave earlier.
Delays and Communication
Transfers can be affected by a variety of events and circumstances – flight delays, poor weather, bad road conditions, security incidents, lost luggage. Mountain Drop-Offs will always work to try and minimise the impact on your trip wherever possible and maintain contact to advise the situation. Any information you can provide to us when travelling with regard to delays and changes to your travel arrangements which can assist would be greatly appreciated.
Flight Delays
Should your flight be delayed please contact the office number and we will make arrangements for you to be collected by another driver. We will work to ensure you are transferred to your accommodation as soon as is possible.
How long does it take?
The transfer between Geneva and Chamonix normally takes between 1hr 15 mins to 1 hr 30 mins depending on road conditions.
Luggage
Our long wheel base Renault traffic vehicles are able to carry extra equipment such as skis, snowboards, mountain bikes however please contact Mountain Drop-Offs so we can make special arrangements if required.
Lost Lugage
When you arrive in Geneva airport, if your luggage has been lost please contact the driver immediately. He will be in the arrivals hall and can then coordinate with the other passengers who may be waiting to travel.
Payment Methods
You can choose to pay either by cash, credit or debit card. If cash is chosen, your credit card details are held as security for the booking and will only be charged for a ‘no show’ or a cancellation subject to our terms and conditions. We accept Switch/UK Maestro Visa debit or credit card, Delta, Connect, MasterCard or Solo and a fixed transaction fee of 3€ will be applied.
Credit Cards – Why do you take the details if I want to pay by cash
You can choose to pay either by cash, credit or debit card. If cash is chosen, your credit card details are held as security for the booking and will only be charged for a ‘no show’ or a cancellation subject to our terms and conditions. We accept Switch/UK Maestro Visa debit or credit card, Delta, Connect, MasterCard or Solo and a fixed transaction fee of 3€ will be applied.