Here to Help!
We know you may have some questions about your transfer, so we have compiled this extensive answers section for you.
To make it easier to navigate we have split the questions up into 4 categories.
1) The Booking Process
2) Your Pick Up/Drop Off
3) Your Transfer
4) Transfer Times
If your question is not listed here we would love to hear from you. Just contact us via telephone or email and we will be happy to answer any queries you have.
Mountain Drop-offs has been operating the Alps' best transfer service for over 11 years. Have a look at our transfer reviews.
The Booking Process
Your Transfer Booking
Once your transfer request has been received, we will contact you by email within 24 hours.
On the evening before travel you will receive an email and SMS text to the email address and mobile number you supplied, giving you the driver’s name, contact number and confirming your pick up time. These communications are usually send out around 6pm French time.
How do I book child seats/extra luggage/skis/boards/bikes/golf clubs etc?
There is an ‘Other Requirements’ section just before the payment page in the on-line booking process where you can tell us about any extras you need and book baby/child seats and boosters. Please see the dedicated section below for more info on child seats and luggage.
How much is a transfer for a child/baby?
As children and babies in car seats (and older children not needing a child seat/booster) will take up a full seat in the vehicles, the normal transfer tariff will apply. By law, children are not allowed to travel on your lap, so you will need to book the appropriate seat for travelling with your children. There is no charge for pre-booked car seats.
On the booking form you ask for ‘flight time’. Do you want the take-off or arrival time?
For your transfer from the airport to resort, please enter the scheduled arrival time of your flight.
For your transfer from resort to the airport, please enter the scheduled departure time of your flight (and not the check-in time).
* Please note: as we track flight arrivals and departures live, it’s essential we have the correct information so we can provide you with an optimal service.
I’m not travelling by plane,bus or train. Can I still book a transfer?
Yes you can. Select ‘Other’ in the ‘Arriving By’ and ‘Departing By’ fields and then enter the requested time you would like to be met at the airport or picked up from in resort and we will try to accommodate this request and get you travelling within a reasonable time.
Can I travel on a transfer with my dog?
We are only able to transport dogs on private transfers to avoid potential allergic reaction by other passengers.
I put the incorrect time on my booking. What should I do?
Please notify us as soon as possible. If your booking hasn’t been confirmed yet, we will make the change without any additional charge to you. If your booking has been confirmed and the correct times mean a change of transfer, you may have to pay for a new transfer, depending on the type of ticket you chose. Please see our Terms & Condition, or contact us to see if the cancellation policy will apply in your case.
How can I pay for my Mountain Drop-offs transfer?
We accept the following online payment options:
* Please note: we don’t accept AMEX or Maestro cards.
How do I make changes to my confirmed booking?
Any changes to the booking will need to be made by email (firstname.lastname@example.org) to the office at least 72 hours before you travel. Please note that some changes will incur additional charges - we will advise of this if this is case with your situation.
In the case of a time or date change for your transfer, it may constitute a cancellation of your original booking and our cancellation policy will apply. You may need to make a new transfer booking and pay for this new fare.
If you need to change your in-resort address, this should be done by email at least 72hrs before your transfer date. After this time we may not be able to accommodate a change of address, in which case we may suggest a central meeting point/drop-off such as the train station. Please note the cost of getting to/from this meeting point would be at your own charge.
Carriage of skis/bikes etc
Mountain Drop-offs uses long wheel base Renault Traffic and Opel Vivaro vehicles that are capable of transporting extra items of luggage such as skis, snowboards, mountain bikes (usually up to a maximum of four with dimensions 1m x 1.3m) and golf clubs for free when pre-booked. Please ensure you inform us of any requirements when you make your reservation and please be aware we can’t accept any unaccompanied baggage on our transfers.
Baby seats and Mountain Drop-offs
The law in France states that all children travelling in vehicles fitted with seat belts must use an appropriate car seat for their age and stature. In general, this is until the age of 10 years, or more precisely when a standard seatbelt sits on the child’s shoulders and not the neck, which is generally when they are between 135 and 150cm tall.
Mountain Drop-offs provides car seats for babies and toddlers for parents/guardians to fit into our vehicles, as well as boosters for older children free of charge when pre-booked.
After you’ve entered your travel details and contact details, the online booking process takes you to the ‘other requirements’ page where our child seats are listed. We have:
- Rear facing baby seats up to 12mths/12kg (Grp 0+)
- Rear or forward facing as required for 9-18kgs/9mths-4yrs (Grp 0+ and 1)
- Front racing upright seats for 15-25kgs/4-6yrs (Grp 1, 2 and 3)
- Booster seats 22-36kgs/4-10yrs (Grp 3)
Please do not hesitate to contact our customer service team if you need any more information on child seats in our vehicles.